Refund Policy

Effective date: [[EFFECTIVE_DATE]]

This Refund Policy applies to all purchases made through PageToFace (page2face.com / pagetoface.com), operated by [[COMPANY_LEGAL_NAME]]. It supplements our Terms of Service.

General Rule

All payments — including subscriptions and top-up purchases — are non-refundable, except as described below or as required by applicable law.

When We May Issue a Refund

We will consider refund requests in the following situations:

  • Duplicate charges. You were charged more than once for the same subscription period or top-up due to a billing error.
  • Billing errors. You were charged an incorrect amount that does not match the price displayed at the time of purchase.
  • Unauthorized transactions. A charge was made without your authorization (subject to verification and our fraud-review process).
  • Significant service outage. At our discretion, we may offer a partial refund or credit if a prolonged outage prevented you from using a substantial portion of your paid generations during a billing period.

What We Do Not Refund

  • Already-delivered generations. Once a portrait has been successfully generated, the generation is considered consumed and is not refundable.
  • Dissatisfaction with AI outputs. Because AI-generated images are inherently variable and we do not guarantee specific quality or accuracy, we cannot issue refunds based on the appearance of generated portraits.
  • Unused generations. If you do not use all of your monthly generations before they reset, or if you cancel mid-cycle, no refund or credit is provided for unused generations.
  • Top-ups. One-time generation top-ups are non-refundable after purchase.
  • Account suspension or termination for policy violations. If your account is suspended or terminated due to a violation of our Terms of Service, no refund will be issued.

How to Request a Refund

To request a refund, email us at [[CONTACT_EMAIL]] with:

  • Your account email address.
  • The date and amount of the charge.
  • A brief description of the issue.
  • Any relevant screenshots or transaction IDs.

Please submit refund requests within [[REFUND_WINDOW_DAYS]] days of the charge in question. Requests received after this window may not be honored.

Processing

We aim to review refund requests within 5 business days. Approved refunds are processed through Stripe and typically appear on your statement within 5–10 business days, depending on your bank or card issuer.

Chargebacks

If you believe a charge is unauthorized, we encourage you to contact us first. Filing a chargeback with your bank without contacting us may result in account suspension while the dispute is being reviewed.

Contact

For refund-related questions, reach us at [[CONTACT_EMAIL]].